1 reviews | Active since Aug 2016
Insolvent company trading *******ly!!
As is the case with so many of the negative reviews here, my return flights to Jhb from Durban were changed form 6.00am to 9,40 am on 12 July 2021. As my family had to catch a connecting regional flight to Mozambique departing at 10.35am the change was not acceptable. When I tried to contact the call center on the 8th July it was impossible to get through. The rioting and looting in KZN then prevented me from visiting the Kulula office at King Shaka Airport. On Thursday 15th July I travelled to King Shaka to try and rebook only to find that the Kulula airport offices were closed. I had to book expensive one way tickets with Airlink as they were still flying. Since then I have tried more than a dozen times to contact the Kulula call center only to hold for up to 10 minutes without anyone answering. This airline has gone the way of Mango and SAA... they are now INSOLVENT and have not declared this as per the legal requirement of the South African Companies act.
