Inhuman

My wife had to go in for an emergency operation in Mossel bay. Because of that, she is not able to fly back home on the day our plane tickets was booked. I then contacted Kulula and asked them what my options are in order to change the ticket date. I was advised that I needed to contact the Chub Insurance Company as they needed to do the claim. I phoned the number that Kulula gave me and the person that answered, once again gave me another number. This number just rang and no one answered the phone. I then decided to go to the airport and sort things out there. At the airport the lady working for Kulula tried to help by phoning the insurance company. They then said that I can only cancel the plane ticket and cannot move it. Then I asked the lady what it will cost to move the ticket to a later date as my wife cannot fly. She then rep**** with an insane amount of R6000. I showed her the Dr’s note and advised that this whole situation was out of our control. The lady then said that my only two options were for us to fly back on the original date and they will give my wife a wheelchair or I need to pay in the R6000 for the ticket change. I have seen a lot of bad things in my life but this must be the most inhuman act that I have ever seen. Kulula doesn’t care about humans and only see money when someone stands in front of them. I would have thought that if someone almost lost his\her life and went in for an emergency operation then a plan could have been made to assist with changing the plane tickets. Shame on Kulula for being the most inhuman company that I have ever seen and I truly hope that anyone reading this will not fly Kulula ever again.