Inflexible, unsympathetic, *********

Not everybody is aware of this... So please note Kulula is also cancelling return tickets automatically should you not inform them in time that you would not be able to use one leg of a flight. Even in cases where there were delays on their part, as we'e experienced recently with an 8 hour delay.

Today I have learnt that with them It is more expensive to transfer a paid ticket to another date than to just book a new ticket. (which means you have to forfeit a paid ticket completely!) You are also not allowed to change a name on a ticket. It is therefor unlikely that you will succeed in changing your ticket - so seats are sold more than once. Totally inflexible, totally unsympathetic, unfriendly (except for one person out of 5 calls) I am not impressed by the service from this airline, or the assistance from their staff. This is a shame!

It is better to pay your R150 for your luggage at Flysaifair, but you have more options when having to make changes. I have always experienced great customer service, friendly staff and I have never experienced a delay on any Flysafair flight!