Inflexibility of changes to tickets

I have booked a flight with Kulula way in advance of my travel date for the upcoming holidays. Due to unforeseen circumstances I do not need to take the flight any longer. However, when asking about a refund, i was told that my ticket was not refundable. "INFORMATION THAT WAS NOT MADE KNOW TO ME DURING MY BOOKING". A service agent informed me lated that a refund was indeed possible and that I would get the amount of R40-00 back on a ticket that cost me R750-00. This is utterly absurd.

Thereafter I asked whether the ticked could be transferred to another person to which i just received a blunt "NO" with no explanation as to why this is not even possible.

The net option that i had was to put the ticket on hold. After discussing this with the agent, I was once again told that this option was not available to me.

My last resort was now to move the ticket to a future date. After speaking with a sales agent again for the third time about this matter I was informed that I could make the amendments online without any charges. This i tried to do, only to find that an error occured stating that "THIS TICKED CANNOT BE CHANGED ONLINE" which forced me to contact the kulula contact centre again in order to change the date. Now this change has to incorporate a fee of R120-00 extra plus the difference. All tickets at this stage was so expensice that I would have had to pay at least R1100-00 in, plus the R120-00 which amounted to R1220-00, just in order to change a ticket that I already paid R750-00 for. Therefore my ticket for a date in the future would be R1970-00.

Thank you kulula for the most unsatisfying customer experience that i have ever had. I will ensure that i never make use of Kulula again. This goes for all my family and friends as well. I've received better service from home affairs in this country which should be a testament to your doing.