1 reviews | Active since Oct 2015
inconsiderate staff
Check in attendant (name not visable covered by cardigan) was very inconsiderate, unfriendly and unwilling to assist. We flew on mn660 from king shaka to jhb and at check in was made unpack our bag with two screaming kids as the one bag weight 22kg. The other two weight below 10 but she simply refused to assist, she sat back with her unfriendly tone and said we must either pay or move items from the big bag to one of the smaller bag. My husband and I was then left to unpack all our bags while our kids where both crying for our attention. From past experience I have always found Kulula staff exceptionally friendly and they go out of their way to assist especially if you are flying with kids. This was not the case today .
Thank you for getting in touch with us.
On behalf of kulula.com I would like to apologise for the manner in which the staff at King Shaka airport had engaged with you .
We expect all our staff to perform their duties in a customer centric manner but sadly on this occasion we have let you down. All our staff are trained and equipped with the necessary tools to deal effectively, efficiently and professionally with any type of situation and thus we are disappointed to hear of your experience.
Your concerns regarding the manner in which you were treated has been forwarded to the Airport Manager as we take poor service delivery seriously. The service you received is not in line with our level of service we wish to provide to our customers. The situation could have be handled in a more subtle manner .
Thanks for allowing me an opportunity to respond as it is only in this way that we can remedy any weaknesses in our service .
Bye for now .
Fazila Khan
Customer Relations
Best regards,
Thank you for getting in touch with us.
On behalf of kulula.com I would like to apologise for the manner in which the staff at King Shaka airport had engaged with you .
We expect all our staff to perform their duties in a customer centric manner but sadly on this occasion we have let you down. All our staff are trained and equipped with the necessary tools to deal effectively, efficiently and professionally with any type of situation and thus we are disappointed to hear of your experience.
Your concerns regarding the manner in which you were treated has been forwarded to the Airport Manager as we take poor service delivery seriously. The service you received is not in line with our level of service we wish to provide to our customers. The situation could have be handled in a more subtle manner .
Thanks for allowing me an opportunity to respond as it is only in this way that we can remedy any weaknesses in our service .
Bye for now .
Fazila Khan
Customer Relations
Best regards,