*********** staff and systems

Considering we are in the digital age we are expected to check in on-line and do bag drop off. This would work if kulula would police the lines at check in as when we arrived with our boarding pass in the bag drop off line, there was absolutely no point in doing this as no one had boarding passes and all check in' s where conducted in both lines. Needless to say that at the beginning of a long weekend kulula had very limited staff and where trying to manage the broken conveyors rather then checking people in. We almost missed our flight even though we where standing in the queue 1 hour before the flight which I have proof of. When we eventually get to the front kulula had to phone to check if they could accept our baggage. On the return flight we made a conscious decision not to check in on line as there was no point. We are now sitting in separate seats after a fantastic holiday ruined by kulula. If we are in the digital age why do you not tentatively reserve seats for passengers that have the same booking ref numbers ......or is this beyond you bunch of ludites. Perhaps your systems need to be updated. That was your last chance with me and it is upsetting, because you have previously provided good service. Something has happened in the last year and it needs to be fixed.