*********** rude call centre staff

UNPROFESSIONAL, RUDE & *********** CALLCENTER AGENT

I am so frustrated and angry at the callcenter staff at Kulula.com. I spent almost my entire airtime explaining to a rude callcenter agent, who kept cutting me off, refused to listen at all to my explanation and eventually when I asked for her contact number she hung up and I could not get through.

I was unable to change my flight which I cannot understand. Firstly, this was a return flight, yes the earlier flight was forfeited, now why can I not make changes to my return flight after the morning consultant advised I could change it.

Your call center closes at 19:00pm and I have been calling since 18:00pm with no assistance except a waste of my airtime.

I am highly frustrated at your service and you need to investigate and take the necessary action against the employee that feels when they have had it they can drop the call on a client.

That service is unacceptable.