*********** ***** and sharks

Shocking service. Non-service. Kulula has gone to the dogs. They are ********* and dishonest. We booked tickets in December. Shortly before we were to fly they cancelled the flight and without offering us alternatives simply moved us to a later flight. The new time constraints made our journey pointless. Kulula refused to refund us. Instead they credited us. The process of sorting out refund/credit was a lengthy and difficult one with extremely poor communication from Kulula throughout. We could use the credit within 6 months (a much shorter time than other airlines grant).

In March we used the credit to fly to Durban. We had to fly with Kulula's partner, British Air. It took a ridiculous number of phone calls to arrange to use the credit to pay for the tickets. Eventually we believed it was all organised, the tickets booked and paid. When we arrived at the airport we were told the tickets had been booked but not paid for. We had to pay for them on the spot. Now when we contact Kulula to demand a refund, since they had agreed to use our first credit to pay for the second flight, they reply "We are not in a position to issue a refund." What does that even mean. Kulula are a bunch of sharks, ***** and *******. I note they never respond to any complaints here. Clearly they don't care two sh__s about their customers. The day they go under will be a happy day for me.