*********** Kulula Airlines

I am most disgusted at kulula airline. I booked a flight at 18:30 and less then 5 mins later I realised I used the nickname instead of surname of the person I was booking for.I called same time to change my mistake and a rude lady by the name Anita helped me.she was of no help she could not change or even add a surname to help me. I was not changing any other details all I needed was help to change my mistake. She did not even inform me about a fee you can pay to change the name on your booking. I lost the money of my booking and had to book a second ticket. People like Anita are lazy and *********** and don't want to follow procedure to rectify mistakes. They don't realise people make mistakes and sometimes need some help to change a mistake. I officially hate kulula airlines since they couldn't even help me with a small simple change. My father who is a pensioner and who suffers from hypertension had to take money and rebook another flight. Kulula you need to review your fine print and stop robbing innocent people of their hard earned money.