Incompetence at Kulula

On the night of 6 May 2018, myself plus more then 10 other people were unfairly turned away from our flight to Durban from OR Tambo airport departing at 19:50 upon reaching the check in counter at 19:00 And seeing that the kulula check in queue was extremely busy we were asked by the *********** manager to check in at the British airways counter due to the long queue at kulula. Upon reaching the counter at British airways all 13 of us were advised that the flight has been closed at 19:05 and we were then advised to go to the ticket sales counter to purchase new tickets. Upon reaching the ticket counter we were advised that the flight was still open for boarding and were sent back to the check in counter we were we finally told by the *********** lady who is supposedly the manager on duty that there’s nothing she could do and we are to make our own way to Durban without a refund or any alternative option or any assistance whatsoever after all 13 people being on time for their flight. People who checked in online to save time had also not been allowed to board the flights. We were then sent to the kulula counter to address this issue with someone higher up at kulula however when we were approached by the manager she was extremely arrogant and really unhelpful to resolve an issue that kulula had Made by overbooking. She proceeded to lie to her senior that she had not sent us to the British airways check in counter and she **** that announcements were made and all 13 passengers who were already waiting in the kulula check in queue did not hear the apparent announcement she had claimed that was made. This useless *********** manager appointed at such a busy and major airport had made all 13 people miss their flight due to her incompetence and lack of understanding and total disregard for consumer rights. It is understandable if 2-3 people missed the boarding time howerver a total of 13 passengers were not on board yet the boarding for this flight was closed. This entails a serious shortcoming on kulula and total incompetence from their manager on duty. I would like to commend the gentleman who stepped in after the *********** manager was sent away as he ensured all 13 passengers were seen to and sorted out to board another flight at no additional cost. It’s a shame that such a big airline like kulula can do this to people and cause this much inconvenience to customers. I will no longer be flying with kulula and I will make sure I tell everyone I know to not use kulula because they are absolutely useless.