EE
Elizebeth E
1 reviews | Active since Nov 2009
01 Apr 2015, 07:19
Impossible to book a flight through Vitality
I tried to book a flight on Kulula this morning going through the Vitality booking process. After an hour and a half I had to concede defeat. I couldn't even get to the stage where you choose your flight. Yet when I went through the normal booking process, I got to the payment stage within 5 minutes. It's like you're purposely making it impossible to book a flight through Vitality. Utterly disgusted, I did NOT pay because I wouldn't be receiving my discount. I went to Flysafair and it took me 5 minutes to book AND pay. And it was CHEAPER TOO! Even with your so-called sale and without any discount!
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Replies (1)Kulula.com's replyOfficial
01 Apr 2015, 07:40Hello tigra,
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website. We are sorry to learn that you have not booked with us.
Due to the high demand for seats at our sales prices, the website is slower than normal. Our teams are currently working on increasing the speed of our website.
We appreciate your feedback as this assists us to create a better service for all our customers.
Bye for now
Bronwyn
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website. We are sorry to learn that you have not booked with us.
Due to the high demand for seats at our sales prices, the website is slower than normal. Our teams are currently working on increasing the speed of our website.
We appreciate your feedback as this assists us to create a better service for all our customers.
Bye for now
Bronwyn
Kulula.com's reply01 Apr 2015, 07:40
Official
Hello tigra,
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website. We are sorry to learn that you have not booked with us.
Due to the high demand for seats at our sales prices, the website is slower than normal. Our teams are currently working on increasing the speed of our website.
We appreciate your feedback as this assists us to create a better service for all our customers.
Bye for now
Bronwyn
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website. We are sorry to learn that you have not booked with us.
Due to the high demand for seats at our sales prices, the website is slower than normal. Our teams are currently working on increasing the speed of our website.
We appreciate your feedback as this assists us to create a better service for all our customers.
Bye for now
Bronwyn
