DM
Dave M
1 reviews | Active since Dec 2009
02 Apr 2015, 11:34
Immoral and ********* behaviour!
This is not the first time that this has happened to me! I go online and try and book a return flight to East London. I complete all of the information requested CORRECTLY and when I want to make payment, a message pops up indicating that there has been an error with the booking. So i log off and go back into the website to do the same booking, only to find, A MINUTE AFTER MY PREVIOUS ATTEMPT, that the return ticket price has now gone up by R216.60. How ****** ********* can you get. This is NOT a co-incidence. As said earlier, this is not the first time that this has happened to me!
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Replies (1)Kulula.com's replyOfficial
02 Apr 2015, 12:01Hello Dave96,
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website.
Due to the high demand for seats at our sales prices, the website was slower than normal.
Our call centre supervisor will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website.
Due to the high demand for seats at our sales prices, the website was slower than normal.
Our call centre supervisor will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Kulula.com's reply02 Apr 2015, 12:01
Official
Hello Dave96,
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website.
Due to the high demand for seats at our sales prices, the website was slower than normal.
Our call centre supervisor will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us.
We are terribly sorry for the service you have recently experienced whilst trying to book on the kulula.com website.
Due to the high demand for seats at our sales prices, the website was slower than normal.
Our call centre supervisor will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
