Ill Compassion

I booked two tickets for myself and my wife to Cape Town from Johannesburg with Kulula on the 07/01/2015 flying out Saturday 11/04/2015 on flight MN493 returning on flight MN494 15/04/2015. <br> <br> Unfortunately my mother in law passed away on 03 April 2015 and as the funeral was on 11 April 2015, we had no choice but to cancel our planned trip to Cape Town.<br> <br> I phoned the flight agency that I booked through BravoFly to explain the situation and even sent them the death certificate and all documents they requested on 06 April 2015 and to this day I am being told Kulula Airways still has not processed my refund.<br> <br> Is this how Kulula treats its customers? It is not like we cancelled the trip for no apparent reason, Kulula has no respect for its customers and the sheer lack of compassion is disgusting and leaves a utterly vile and bitter taste in ones mouth.<br> <br> I'm highly disappointed and disgusted.<br>