I would like an answer

I recently lost a pair of reading glasses on a flight. In my attempts to retrieve I have spent hours trying merely to locate the department that deals with what I think would be a frequent enquiry. No luck, no direction, no help and probably no department. The flight was from Lanseria to Cape Town. I would like someone to contact me to se if we can resolve. On a second point it may be worthwhile to have a contact number on your website, it may also be an idea if your call center could try and reduce the waiting time to under 30 minutes. It may be an idea to train your people as they are clueless. This is totally unacceptable and I( bet there will be no response. Well done Mr CEO for the total incompetence