I was told that I will lose my booking fee and there is nothing they can do about it

Honestly if could leave a minus star rating I would.

I contacted Kulula because I realised I made an mistake with a booking detail, not a mistake really but because my wife has not received her new ID with my surname on it, I wrote my surname and not her ****en name. I realised that this could be an issue after the fact when we try to board because we are going to Joburg for the weekend, Flysafair within 10 minutes updated my wife's details and put her ****en surname on the flight information to be the same as on her ID. I had sent Kulula a message to no avail so I decided to call them, I spoke to an agent and relayed my problem, it's a pity I forgot her name now. She advised that she would get help and revert back to me, after being on hold for over 20 minutes she came and told me that there is nothing that they can do for me, frustrated I asked "in the technological error we live in now, my wife's surname cannot be changed?" I am even prepared to pay a fee if that is an option but she said that there is nothing that they can do for me and that I should contact O.R. Tambo for further assistance.

This is the most frustrated I have been in a long time, I cannot understand why a client's details for a booking that is 5 days away cannot be updated, instead advised that I have to go to the police station and make an affidavit. I am so disappointed with Kulula's service and majorly upset that over 1k will go down the drain if my wife cannot board. I cannot for the life of me trust an airline that cannot do something as simple as updating a clients name.

Is there anyone who can help me? this is urgent please.