i was sworn by the manager at kulula her name is Susan

Today i arrived at the checkin at kulula at 21:50 pm to board a flight at 22:35 i was told by the lady there that i was late i begged and begged asking if they couldnt help me board the flight they said there is nothing that they can do and made me pay for another ticket i then said that i didnt bring my ID but i do have a copy on my phone the Manager there her name is Susan and when i mentioned that i dont have my ID she swore and said for **** SAKE what is the matter now and kept on saying that it late they need to close she was ver very impatien i must hurry up and make a decision i had no choice but to pay for another tiket and refused to give me discount but did give another man a free ticket he didnt pay a cent he even showed me his ticket i want this to be resolved because we cant have such bad service especially to swear at me when i asked a question she could of answered me with out using vulgur language , i dont like their service as they are very useless especialy if u need help with boarding the flights and swearing at you when you ask a question.