I WANT MY MONEY

I have emailed Kulula since the lock down was announced asking to cancel my flights and return my money back into my account. I tried calling them multiple times this morning and their line is "busy"? I do not understand how their line can appear as busy. I DO NOT WANT ANY VOUCHES, I DO NOT PLAN TO LEAVE CAPE TOWN FOR A VERY LONG TIME SINCE MY PLANS ARE DOOMED . I WANT MY FULL REFUND BACK INTO MY ACCOUNT SO I CAN PURCHASE NECESSITIES FOR MY FAMILY DURING THIS TIME THAT I AM NOT ABLE TO LEAVE MY HOUSE TO WORK AS PER THE GOVERNMENT. I EXPECT A CALL BACK TODAY AND MY REFUND PROCESSED.