I want my money back

Disgustingly disgusting. I got to OR Tambo at 13:45 on Friday. Proceeded to the checkin kiosk by 13:55 to checkin. My fiancee that i was travelling with checked in at the kiosk, i attempted to check in so we can sit ext to each other. The kiosk said something about unable to locate bookong code. I did several attempts to no avail. I had to wait in line for 2 and half hours and even then. I wasnt serviced effienctly. Whilst standing there i called Kulula's call center. What was i thinking . The culture of service is the same. It does not exist. Eventually spoke to Shafiq and after spending more than 10min holding, he tells me to leave the line and go to see Nonhlanhla at tickets sales. I get there Nonhlanhla tells me to go back to checkin . I spend more time waiting. I had planed to relax at the slow lounge. Since no one will be accountable for this. I need a full refund for all my time wasted from last week at booking session and this weeks checkin saga.