sS
siphetho S

1 reviews | Active since Apr 2012

15 May 2015, 10:51

I'm a victim of *******

I write this letter with great disappointment in my recent experience with Comair/Kulula. <br> Yesterday I was on a MN625 flight from JHB to DBN at 20:20pm. I had checked in 1 bag which was secured with a lock.Upon collecting the bag at the baggage reclaim at King Shaka Airport, I didn't really check the bag as I was very fatigue from two flight that day. I collected the bag and proceeded to the my hotel to retire for the day. When I was about to open the bag, I noticed the lock and zip was slashed and completed destroyed. I proceeded to open the bag and I found was shocking. The bag was ransacked (see attached), all content inside were turned upside down, cosmetics throw all over. It very clear that someone somewhere between the check-in and baggage reclaim, had ********ly entered my bag in an effort to *****. I noticed my GUESS watch was missing. At that moment I didn't understand what was happening, I was confused. It was then that I realised I'm a victim of *******.<br> This is very a disturbing and troubling experience to have to go through. Flying is the most convenient and efficient way of traveling, however the SAFETY and SECURITY of our luggage's is now compromised. Clearl

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Replies (1)
Kulula.com
Kulula.com's reply15 May 2015, 11:37
Official
Hello Muhle123*,

Thank you for your post.

An agent from our Baggage Department will be in contact with you.

Regards.

David