I cannot make a booking!!!

<p>My wife and I have both tried, for months now, to make a booking for a holiday in August this year, through Kulula, but our transactions are always unsuccessful or declined. We have never been blacklisted and we both have perfect credit records. We have taken this up with Kulula telephonically and the only option that we were offered is to do the bookings, not online, but telephonically. We do not want to use that option because that is how ******* transactions were previously made on both our cards. One of these involved an ******* Kulula transaction when the perpetrator obtained my wife's card details via Booking.com. We wonder if somehow our names have then become blocked by Kulula. Of course, my wife does not use the card that was involved in the ******* transaction anymore. We have tried doing the transaction that is refused on our work computers, our own laptops, on tablets, on our daughter's computer but the result is always the same. Come on Kulula, help us out! </p>