I am so disappointed they way you treat your customers.

Ticket ***

On the 11/03/2020

I had purchased 2 return tickets amount to R3500.

The flights were cancelled because of Covid, afterwards when i cantacted Kulula when airlines were operating again , they told me i can't use the same ticket , i then had to buy again tickets with a different airline as i need to go my friends wedding which was also cancelled at that particular timebecause of Covid.

This was now September same year.

After this time , i have been calling Kulula then they told me they can't re imburse me, they can't refund me , i needed to use my tickets and i can't give them to someone else.

My question to them it was not my fault that the tickets were not used in the first place , secondly i asked them to change dates to accomodate me in September when i was then able to travel , then failed to do that.

I incured unnecessary charges of having to buy tickets again.

I need my money as in yesterday, this has to far.

You can contact me at *** Vuyiswa Qwane or you can email me at *** Alternative number : *** Phaphama Nobanda.