mW
michael W
1 reviews | Active since Oct 2015
06 Oct 2015, 09:25
Human error booking online
I booked a flight for myself and my wife to Cape town from Lanseria in July 2015 for our 20th Wedding Anniversary. I did my booking on line
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Kulula.com's replyOfficial
06 Oct 2015, 11:48Hello mikewe,
I do understand your frustration when you booked the incorrect name. We do have a page on our website whereby the name change policy is explained. You have also agreed to this terms and conditions, once the booking was confirmed.
We know mistakes can happen but please make sure that the traveller details (name and surname) are exactly the same as what is printed on the ID document. Name corrections are free but name changes are not allowed. If one needs to make a name correction, you'll have to call our Contact Centre on 0861 KULULA (585852) for assistance. We will permit name corrections in the following instances:
o Spelling changes/spelling error corrections
o Changes to last name due to marriage/divorce (Proof must be supp****)
o Changes to prefixes (Mr. ? Dr.)
o Changes to suffixes (add MSTR)
o Swapping last name and first name around
Unfortunately in this instance, we could not assist with a name correction as you booked the incorrect name. Please could you forward me your booking code for further investigation.
Kind Regards,
Nazley - CR
I do understand your frustration when you booked the incorrect name. We do have a page on our website whereby the name change policy is explained. You have also agreed to this terms and conditions, once the booking was confirmed.
We know mistakes can happen but please make sure that the traveller details (name and surname) are exactly the same as what is printed on the ID document. Name corrections are free but name changes are not allowed. If one needs to make a name correction, you'll have to call our Contact Centre on 0861 KULULA (585852) for assistance. We will permit name corrections in the following instances:
o Spelling changes/spelling error corrections
o Changes to last name due to marriage/divorce (Proof must be supp****)
o Changes to prefixes (Mr. ? Dr.)
o Changes to suffixes (add MSTR)
o Swapping last name and first name around
Unfortunately in this instance, we could not assist with a name correction as you booked the incorrect name. Please could you forward me your booking code for further investigation.
Kind Regards,
Nazley - CR
Best regards,
Kulula.com's reply06 Oct 2015, 11:48
Official
Hello mikewe,
I do understand your frustration when you booked the incorrect name. We do have a page on our website whereby the name change policy is explained. You have also agreed to this terms and conditions, once the booking was confirmed.
We know mistakes can happen but please make sure that the traveller details (name and surname) are exactly the same as what is printed on the ID document. Name corrections are free but name changes are not allowed. If one needs to make a name correction, you'll have to call our Contact Centre on 0861 KULULA (585852) for assistance. We will permit name corrections in the following instances:
o Spelling changes/spelling error corrections
o Changes to last name due to marriage/divorce (Proof must be supp****)
o Changes to prefixes (Mr. ? Dr.)
o Changes to suffixes (add MSTR)
o Swapping last name and first name around
Unfortunately in this instance, we could not assist with a name correction as you booked the incorrect name. Please could you forward me your booking code for further investigation.
Kind Regards,
Nazley - CR
I do understand your frustration when you booked the incorrect name. We do have a page on our website whereby the name change policy is explained. You have also agreed to this terms and conditions, once the booking was confirmed.
We know mistakes can happen but please make sure that the traveller details (name and surname) are exactly the same as what is printed on the ID document. Name corrections are free but name changes are not allowed. If one needs to make a name correction, you'll have to call our Contact Centre on 0861 KULULA (585852) for assistance. We will permit name corrections in the following instances:
o Spelling changes/spelling error corrections
o Changes to last name due to marriage/divorce (Proof must be supp****)
o Changes to prefixes (Mr. ? Dr.)
o Changes to suffixes (add MSTR)
o Swapping last name and first name around
Unfortunately in this instance, we could not assist with a name correction as you booked the incorrect name. Please could you forward me your booking code for further investigation.
Kind Regards,
Nazley - CR
Best regards,