How is Kulula still operating as a business?

Last week Wednesday I was meant to fly to Cape Town on an 8.45 a.m Kulula flight MN103.

I did online check-in the night before and got to the airport and went straight to the gate indicated on my boarding pass.

I waited with other customers until we were moved to another gate and unbeknownst to me I was now mixed up with the 9.45 Kulula flight to Cape Town.

That flight only left OR TAMBO at 5 p.m and that time (after waiting the whole day at the airport) I found out that apparently the gate number indicated on my boarding pass had been changed.

No one informed me of this and I did not get an SMS or email to tell so alas I had missed my flight and therefore all the business I was meant to conduct on that day.

I must say that this was a sour experience and I was forced to buy another ticket so I could then fly to Cape Town.

I am disappointed with the overall experience and having to chuck out another R1 500 which was unbudgeted for was the worst!

If Kulula has our emails and cell numbers then why not do like FlySafair and send email or sms reminders of gate changes and other information??

We really want to support local airlines but these experiences make it hard.