WC
Willem C
1 reviews | Active since Jan 2014
17 Sept 2015, 21:45
How does one leg of a flight affect the other?
Super vent!!! So we booked tickets to CPT.... Messed up on one leg.. Booked for today instead of next week Thurs so understand those tickets are lost but Kulula will not let us utilize our return ticket... They cancelled them with no compensation so now we have to buy two new return tickets..... Arrrrghhhhh.. Sometimes don't understand frikken airlines! Small mention of this in the terms and condition but it is totally unreasonable, Why would I ever book a return ticket again?. Please explain the logic.
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Kulula.com's replyOfficial
18 Sept 2015, 12:58Hello WillemCronje,
Thank you for your post .
When one makes a booking online, it does notify the booker to insert the correct information . It also states in the terms and conditions that any down line inventory would be cancelled if the first sector is missed , which was agreed to prior to confirming the booking . Passengers are advised to contact the call center or airport prior to the first flight being flown , to be assisted with making relevant changes to the booking to avoid the return sector cancelling . Each airline has its own rules and regulations which need to be adhered to . Missing one's flight also means your return flight and any onward flights become automatically cancelled due to Revenue Integrity tool.
In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested. When a customer misses a booked flight, that ticket is then forfeited as stated in our terms and conditions of general carriage of baggage and passengers. Thank you for allowing me this opportunity to explain.
Regards
Fazila
Thank you for your post .
When one makes a booking online, it does notify the booker to insert the correct information . It also states in the terms and conditions that any down line inventory would be cancelled if the first sector is missed , which was agreed to prior to confirming the booking . Passengers are advised to contact the call center or airport prior to the first flight being flown , to be assisted with making relevant changes to the booking to avoid the return sector cancelling . Each airline has its own rules and regulations which need to be adhered to . Missing one's flight also means your return flight and any onward flights become automatically cancelled due to Revenue Integrity tool.
In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested. When a customer misses a booked flight, that ticket is then forfeited as stated in our terms and conditions of general carriage of baggage and passengers. Thank you for allowing me this opportunity to explain.
Regards
Fazila
Kulula.com's reply18 Sept 2015, 12:58
Official
Hello WillemCronje,
Thank you for your post .
When one makes a booking online, it does notify the booker to insert the correct information . It also states in the terms and conditions that any down line inventory would be cancelled if the first sector is missed , which was agreed to prior to confirming the booking . Passengers are advised to contact the call center or airport prior to the first flight being flown , to be assisted with making relevant changes to the booking to avoid the return sector cancelling . Each airline has its own rules and regulations which need to be adhered to . Missing one's flight also means your return flight and any onward flights become automatically cancelled due to Revenue Integrity tool.
In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested. When a customer misses a booked flight, that ticket is then forfeited as stated in our terms and conditions of general carriage of baggage and passengers. Thank you for allowing me this opportunity to explain.
Regards
Fazila
Thank you for your post .
When one makes a booking online, it does notify the booker to insert the correct information . It also states in the terms and conditions that any down line inventory would be cancelled if the first sector is missed , which was agreed to prior to confirming the booking . Passengers are advised to contact the call center or airport prior to the first flight being flown , to be assisted with making relevant changes to the booking to avoid the return sector cancelling . Each airline has its own rules and regulations which need to be adhered to . Missing one's flight also means your return flight and any onward flights become automatically cancelled due to Revenue Integrity tool.
In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested. When a customer misses a booked flight, that ticket is then forfeited as stated in our terms and conditions of general carriage of baggage and passengers. Thank you for allowing me this opportunity to explain.
Regards
Fazila