Horrible Service and Horrible Experience

I booked a ticket for my mom and added Special Assistance for her as she is not able to walk. When she arrived at the airport (7:00 am (Her flight was at 9:26 am)) she was assisted with a wheelchair and pushed to a room where she had to wait for someone to push her to the boarding gate and help her to board. Her flight was only at 9:26 am and she had to sit in the room until it was time to board at around 8:15 am she asked the staff what time will they push her to the boarding gate and they ignored her completely again at around 8:30 am she asked them again this time they said someone is coming and they turned around and walked away. At around 9:00 she told the same stuff lady that her flight is boarding in 5 min as per the SMS she got. The lady then pushed to the boarding gate which was the wrong gate she then told the lady that he flight is boarding and its past the boarding time now, at 9:26 she insisted to speak to someone on charge this lady told her that she was pushed to the wrong boarding gate and that she needs to be a Gate C10 (Which is different from the boarding gate on the ticket (C12)). They then phoned the pilot and they waited for her in the meantime they then rushed her to the airplane at a fast pace in the wheelchair which was unsafe according to the stewardess. Once she got on the plane she was escorted to Seat D08. We booked a seat for her when making the booking (Seat A01) which was in front of the airplane so that she can sit better. When the airplane arrived in cape town the Pilot went to my mom and apologize for the inconvenience and said that he will launch a complaint with Kulula for this horrible service and he told us to launch a complaint about the horrible experience that she had. I will never use Kulula again for Special Assistance.

Danie Grobler ***