********** treatment by Linda Siwedi at OR Tambo Airport

What an awful experience I had. I booked a Kulula flight ticket inclusive of check-in luggage via Travelstart. When checking in,the Kulula check-in agent tells me to pay for the check-in luggage,I then inform him that my ticket includes the check-in luggage. He insists that I have to pay for the luggage. He then calls his manager called Linda Siwedi. The treatment that Linda gave me was ********** to say the least. I am still to wrap my mind around the fact that he is a manager who treats paying customers like he treated me. It would be interesting to know how does Kulula allow such an arrogant,disrespectful and dismissive person like him to deal with customers? In fact,it was 4 of us as customers who had the same problem and it is really horrible how he treated us. I later enquired with Travelstart and they confirmed that there was a technical error on Kulula's end. Linda can learn something about customer care from Marcelle at Travelstart. She handled my query and treated me with utmost respect as a paying customer.