****ndoeus service

I am still waiting for feedback regarding my complaint that was logged 3 weeks ago. The agent involved is on leave and now I have to wait for her to get back. This is totally unacceptable. Kulula really needs to do something. I checked in online and made it before boarding gates closed. The agent checking us in told us that the systems were frozen and that we had to go to another counter. She then told us we were too late to check in and I lost my R3000 tickets. Now I wait patiently for their ****py service to get back to me.

Not sure if this is going to get their attention. I really want their CEO 'S contact.