JM
Johan M
1 reviews | Active since Mar 2009
29 Dec 2015, 12:14
HOLIDAY PACKAGES BEWARE
Booked a holiday package (flights accom car ) for two on 16 Dec 2015 to Cape Town for Feb 2016 and paid the full amount of R 8668 - A week later and up till today that very exact same package are priced R 710 cheaper. <br> <br> Phoned call centre: Sorry sir, no refunds, no adjustments and yes if you cancel and rebook there will be cancellation fees. Attitude is basically - we got your money thank you and go away.<br> <br> I would have understand that the closer you book to the date it might get more expensive would apply. Not take your money early and then make the package cheaper.
Helpful (0)
Replies (1)0
Replies (1)Kulula.com's replyOfficial
29 Dec 2015, 12:50Hello jsm,
Thank you for your response .
I do apologise for your dissatisfaction in this regard . I will request the manager of the packages team to make contact with you and explain the variations in prices.
Kind regards
Fazila Khan
Customer Relations
Thank you for your response .
I do apologise for your dissatisfaction in this regard . I will request the manager of the packages team to make contact with you and explain the variations in prices.
Kind regards
Fazila Khan
Customer Relations
Best regards,
Kulula.com's reply29 Dec 2015, 12:50
Official
Hello jsm,
Thank you for your response .
I do apologise for your dissatisfaction in this regard . I will request the manager of the packages team to make contact with you and explain the variations in prices.
Kind regards
Fazila Khan
Customer Relations
Thank you for your response .
I do apologise for your dissatisfaction in this regard . I will request the manager of the packages team to make contact with you and explain the variations in prices.
Kind regards
Fazila Khan
Customer Relations
Best regards,
