JM
Johan M

1 reviews | Active since Mar 2009

29 Dec 2015, 12:14

HOLIDAY PACKAGES BEWARE

Booked a holiday package (flights accom car ) for two on 16 Dec 2015 to Cape Town for Feb 2016 and paid the full amount of R 8668 - A week later and up till today that very exact same package are priced R 710 cheaper. <br> <br> Phoned call centre: Sorry sir, no refunds, no adjustments and yes if you cancel and rebook there will be cancellation fees. Attitude is basically - we got your money thank you and go away.<br> <br> I would have understand that the closer you book to the date it might get more expensive would apply. Not take your money early and then make the package cheaper.

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Replies (1)
Kulula.com
Kulula.com's reply29 Dec 2015, 12:50
Official
Hello jsm,

Thank you for your response .

I do apologise for your dissatisfaction in this regard . I will request the manager of the packages team to make contact with you and explain the variations in prices.

Kind regards

Fazila Khan
Customer Relations

Best regards,