1 reviews | Active since Mar 2009
HOLIDAY PACKAGES BEWARE
Lodged a complaint on this forum on 29 Dec 15 about the cost of a holiday package for more than R 6800 to Cape Town which became a few days after I booked more than R 700 cheaper. Response was the normal corporate PR response about the apologies and that I would be contacted by the Holiday Packages Manager. The explanation provided was expected. You basically had booked to early, we took your money and that is it. Wanted to cancel but was told that I would lose more than R 4000 of the R 8600 plus already paid. Irony was that if I booked the same package individually I would have save approx. R 2000. Beware and do not accept the that you are booking the best and cheapest package if you book early and give them your money.
Thank you for taking the time to contact us. I do apologise for your dissatisfaction in this regard .
I will request the manager of the packages team to make contact with you and advice on your concerns.
Kind regards,
Thuli
Customer Relations
Best regards,
Thank you for taking the time to contact us. I do apologise for your dissatisfaction in this regard .
I will request the manager of the packages team to make contact with you and advice on your concerns.
Kind regards,
Thuli
Customer Relations
Best regards,
