Help KULULA ***** Your money

On 4 July 2018 I made a booking for my elderly father to fly from George to OR Tambo on 13 December 2018 and a return flight on 27 December 2018 from OR Tambo to George.

His plans changed and I had to change his flights. On 2 October 2018 I phoned their call centre and changed his 27 December flight to a flight 12 January 2018 - from George to OR Tambo.

When I wanted to cancel the 13 December flight the lady that made the changes for me advised me to rather keep the 13 December flight as she knows through experience some customers revert back to their previous booking. As I saw no harm in this I decided to keep the 13 December flight.

He did not make use of the 13 December flight because he intended flying to OR Tambo on 12 January and thats why we changed his flight in the first place.

On 11 January we booked our seats back from George to OR Tambo for 12 January as we were in George for holiday. When we went in to book his seat the reference for his flight did not exist.

I phoned your call centre on 11 January to find out what the problem was. We found out that the paid for booking had been cancelled by them due to their internal non communicated processes resulting in us having to buy a new ticket. unfortunately it could not be o the same day as us resulting in further expenses and a very emotional elderly person having to fly alone.

there response back was an insulting financial voucher made out to him which did not come close to out additional expenses or even the price of the additional ticket.

after expressing our disappointment and requesting a review, the process stopped. not even an acknowledgment of the correspondence.

GO KULULA Go