Having a sale and grounding flights, ************ behaviour

My husband booked flights yesterday for our family of 4, on your sale, just a few hours before you announced the grounding of your flights. To have a sale before voluntarily ceasing operations is ************ and put a reputable company such as yourselves in no different a category from ************ such as Hello Darlings. I can only go to Jhb (I’m in Ct) with my family to visit my parents ONCE a year in the June school holidays. My parents are ill. My father is blind and an amputee, my mom is recovering from cancer. They look forward to us coming in a way that very few can understand. My children only get this one opportunity during the year, to go and spend time with their grandparents. We took advantage of your ‘special’ yesterday and booked out flights. A mere few hours later we hear of this situation. We will need our money back urgently, so we can proceed to book flights with another airline. We cannot miss this time from my parents.

Ref no: WVQULZ