1 reviews | Active since Aug 2015
Greedy, ********* corporate. Relationship Ruined
I could not feel more disappointed and let down by Comair as an entity. <br> I frequently fly with both British Airways and [URL Removed] (10 Flights in the past 2 months). <br> I booked and paid for flights flying from JHB to Durban on Friday evening, with a return flight on Monday afternoon. I then had an urgent meeting in CPT on Friday, booked flights from JHB to CPT and then CPT to Durban on British Airways. These flights were outrageously expensive but I was happy to pay it as I had left everything until the last minute. (R6000). <br> <br> Monday then arrives, I'm on my way to the airport and I cannot seem to check-in online. I call the call center only to discover that they have cancelled my seat and sold it to someone else because I never arrived for the flight on Friday evening. Kulula sends no notification that this is what they are going to do, they simply sell your ticket and leave you stranded. <br> <br> After being on a call for over an hour, the only solution was to fly with British Airways, 3 hours later and I needed to pay in R867 because my intended flight was now full. <br> <br> I have 2 flights that are booked for October and then I will never fly with Comair again. This is disgusting!!!
Thank you for your post.
I do understand your frustration when you decided to purchase another ticket and in turn forfeited your return flight. When a flight is missed and you arrive within 30mins after the flight has departed, customers are able to rebook an alternate flight at a cost. If the return flight is not rebooked as well, the flight will be forfeited. These terms can be found online our website and on the confirmation received.
I know that this must be difficult for you to understand the concept of forfeiting a return flight due to missing the first flight. I can assure you that this matter was discussed extensively by Executive Management and agreed upon that it was the best way forward to ensure our seats were being filled as we are a low cost airline.
Thank you for being in touch with us. I will be in touch with you via your personal email.
Kind Regards,
Nazley CR
Thank you for your post.
I do understand your frustration when you decided to purchase another ticket and in turn forfeited your return flight. When a flight is missed and you arrive within 30mins after the flight has departed, customers are able to rebook an alternate flight at a cost. If the return flight is not rebooked as well, the flight will be forfeited. These terms can be found online our website and on the confirmation received.
I know that this must be difficult for you to understand the concept of forfeiting a return flight due to missing the first flight. I can assure you that this matter was discussed extensively by Executive Management and agreed upon that it was the best way forward to ensure our seats were being filled as we are a low cost airline.
Thank you for being in touch with us. I will be in touch with you via your personal email.
Kind Regards,
Nazley CR