Great customer service for assisted passengers ????

Thank you for great customer service today . I have been in contact with various other domestic airlines since last week to book my flights. Kulula was recommend by a pet friendly emigration group that I am part of on Facebook.

I called in for the first time this afternoon and my call was soon answered by Patrick. He gave me 30 mins of his full attention and was able to advise me with excellent clarity on your service dog policy’s , as well as regulations of special medication I am needing to be transported in the cabin in case of emergency.

Patrick is brilliantly comprehensive and made sure to double check authority on all the information that he gave me - even finding a recent policy update that is not available online yet . His understanding was most appreciated when I was hesitant to pre book tickets without confirmation that my service dog would qualify , Patrick assisted and by passed the standard medical assistance booking route in order to ensure that I could submit my dogs application prior to booking tickets . Over and above he is quick thinking, kind and polite . @Kulula please reach out to me on email so that I can give you full details and you can give this employee a pat on the back .

Also thank you to the team behind him , I can see from the email thread that many people worked with Patrick at an impressively fast pace to produce answers for me .

I have a seizure alert dog. These dogs aren’t recognized by the guide dog association Sa. Kulula has been the first airline to offer me a procedure by which he can qualify to fly on duty domestically. The procedure in its own design is intelligent and fair .

I’m very impressed. Your airline has my loyalty with or with out my service dog onboard ????