Great Call Centre service

<p>Yes, I have had many delays with Kulula that jaded the brand for me in the past. However, I have just had the most amazing experience from one of your call centre managers. My 18 year old son was stranded at OR Tambo after missing his connecting flight from the UK (Heathrow). The BA flight from Heathrow was cancelled two hours before take off, when he arrived at Heathrow. He was put up at a hotel in London and only flew out 10am the next morning to land at OR Tambo 10pm at night. Needless to say he missed the BA flight to Cape Town, and had nowhere to go that night. BA again put him up at a hotel in Joburg, only to be told the next morning that due to the fact that BA South Africa and BA UK had nothing to do with one another and are two very different companies, hence could not assist him on a Saturday morning to get local BA flight to Cape Town. He had been in airports and hotels for three days at this point, from London alone. The local BA flight was booked through Kulula.com. After several heated debates with BA, I called the Kulula Call Centre. Their manager, Sofia, made an amazing effort to assist. She called me back a few times and even call my son direct at the airport on his mobile to keep him updated and then assited in getting him a flight to Cape Town. All flights were full on the web sites so I am not even sure how she managed this. This personal service is unheard of and much much appreciated. I will happily fly Kulula again... Thank you VERY much Sofia!! (Sorry did not get your surname).</p>