Good service even though they Didnt help
<p> </p> <p>I sent an email to their customer service department on 18 July 2017 at 07.30am at 09.30 received a response from the customer service agent who advised me that they will send email to the relevant department which was the sponsorship department. Very prompt and informative. i then waited for a response from the sponsorship team as I had asked them if they could help me out with tickets for my kids and husband : here’s the email I sent:</p> <p> </p> <p> </p> <p>Good day please help me make it special. I would love to take my husband to Durban for his birthday from the 18th to the 21st August 2017 for his 30th birthday as a surprise, the only problem is that i can only afford flights for myself and him, or flights for the kids. I would so like to take my children with and hoping Kulula.Com can sponsor me with 2 tickets for my children to be able to enjoy a time out with their father for his birthday and there mother. I work a 16 hour day and hubby takes care of kids in the evening and would love to give them something special. Please consider...</p> <p> </p> <p> </p> <p>They responded to me today which is very prompt and very quick as the matter was addressed within 24 hours. Although it the 7th month of the year they advised that they we unable to sponsor me with plane tickets as they are unfortunately unable to assist me with the tickets as they have exceeded their sponsorship budget for the year. They wished me all the best. I guess the best I got out of this was the best wishes and the great service for prompt responds to the query.</p> <p> </p> <p> </p> <p>Thank you for taking the time to read my plea even if you were not by the budget means to assist me.</p>