LL
Lawrence L
1 reviews | Active since Mar 2015
27 Mar 2015, 14:56
Good attitude and going the extra mile
When checking in yesterday at CT international we were told that our bags were overweight and we would be charged for additional baggage. The person handling the booking went the extra mile though and explained that we could reallocate some luggage between the bags as we were under on one and that it was possible to carry on a few wine bottles. This helpful suggestion allowed us to rearrange things in a few minutes and save the additional cost. This help was all done with a smile even though we should be expected to know the weight limitations for the flight.<br> <br> Thank you for helping us end off our travels on a good note.
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Kulula.com's replyOfficial
27 Mar 2015, 15:04Hello JHB_ZA79,
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from us.
Its genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you,
Thuli
Customer Relations
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from us.
Its genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you,
Thuli
Customer Relations
Kulula.com's reply27 Mar 2015, 15:04
Official
Hello JHB_ZA79,
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from us.
Its genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you,
Thuli
Customer Relations
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from us.
Its genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment has been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
Thank you,
Thuli
Customer Relations