1 reviews | Active since Nov 2010
*****ULANT ACTIVITIES
Many years ago I had a kulula credit card which I closed and not used in very long time. 5 years later, Kulula debits my bank account with charges which I am totally unaware off. I do not receive monthly statements which could indicate what the amounts are made up off. I tried calling the call centre for help with no luck as I cant seem to get past the verification process as I do not remember the details relating to this ancient account.<br> <br> Kulula and Fnb are conducting ********** activities by debiting my personal bank account without my knowledge or authorisation. Fnb also refuses to stop the debit order which would force Kulula to contact me should I owe anything. <br> <br> Extremely irritated!!!<br>
Thank you for getting in touch with us.
We do apologise for the service you have received from kulula.com and FNB regarding your kulula.com credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns had been escalated through to the FNB credit card division who are in charge of the kulula.com credit card. Alternatively your can contact them on ***
The service you received is not in line with the level of service we wish to provide to all our customers.
Your feedback will allow us to improve on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Best regards,
Thank you for getting in touch with us.
We do apologise for the service you have received from kulula.com and FNB regarding your kulula.com credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns had been escalated through to the FNB credit card division who are in charge of the kulula.com credit card. Alternatively your can contact them on ***
The service you received is not in line with the level of service we wish to provide to all our customers.
Your feedback will allow us to improve on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Best regards,