***** KULULA

kulula worst service I have ever received! I booked a flight with Kulula last week and Kulula took 2 payments from my account instead of one. After struggling for an hour on the phone someone asked for my card details cvv number ect… said she is refunding my one payment now so I can go online and book a new ticket. I booked and payed again so a THIRD payment went off of my account and that refund NEVER came back.

I called Kulula again yesterday 7 days later asking where my refund is and I was told there was no second payment. Being transferred from consultant to consultant being told no one can help because the “team leader” is gone for the week. Eventually someone spoke to me TOOK MY CARD DETAILS AGAIN and I told them I’ve paid 3 times, I’ve sent them my statements from the bank a week ago showing it went off, I’ve spoken to my bank 4 times and they confirmed the money is out of my account.

Kulula called me again last night saying they called MY bank and my bank said no payment went off. I was speaking to my bank at the same time and they told me AGAIN the payments did go off Kulula has the money so I must log a dispute with the bank and wait a month to see what happens…

Kulula LOST my money. I have paid 3 Times!! No one gives references no one knows what is going on when I call… no one gets back to me!

Very very suspicious and unprofessional! ***** ***** *****!!