***** DOES NOT APPEAR TO BE TREATED SERIOUSLY BY KULULA CARD

I HAVE HAD TWO ********** TRANSACTIONS ON MY KULULA CREDIT CARD. THE TRANSACTIONS WERE FROM FEDEX. I HAVE CONTACTED BOTH COMPANIES WITHOUT SUCCESS. IT HAS BEEN SOME WEEKS NOW WITH NO RESOLUTION ON THIS ISSUE. BY LAW KULULA CARD SHOULD BE REVERSING THESE TRANSACTIONS BUT THEY ARE NOT?