Forced to return earlier due to illness.

My wife and I went to visit our children in Yzerfontein from 3 November till 25 November 2015. During that period I became aware of bladder discomfort and had serious blood in my urine on 19 November. I phoned my doctor he advised me to return for me to consult a urologist. (It was the only sensible option). When I phoned Kulula the operator informed me that I must book another flight and refused to simply change the flight. He said I must claim the money R1311 back later from [Email Removed] I spoke to Aysha she advised me to do the same, which I did with proof from my Doctor, the Urologist and the hospital. <br> Natashia Schoeman then rep**** that there was too long period between the appointments of the doctor, urologist and procedure to remove two 'bladerstones'. She decided that the time between the appoinments was to long. I saw my doctor on 20 November, he then gave me a letter to make an appointment at the urologist, the earliest i could see him was 30 November. I was meanwhile being treated with medication. Doctor Visser (urologist) could only book me for the theatre on 1 December. <br> It is unfair, unreasonable and unprofessional to force me to pay double for a flight!