1 reviews | Active since May 2014
Flight was delay-Shocked
i am so disappointed with the service i was given by Kulua on Friday night. <br> My flight to King Shaka delay on Friday night, I had my long weekend plans but it was 2 hour-long delays on Friday night, ONLY leaving Lanseria at 23:30 .<br> By 21:25 on Friday, My flight MN 517 from Lanseria to Durban, i have already been waiting at least two hours for my flight to leave. No reason at all was given- angry and frustrated. i usually fly every month down to Durban to see my kids but couldn't do that because of you guys. The flight was supposed to have left at 21:25 on Friday night \But it just keeps being delayed with no reason at all. No effort to give a meal ticket or drinks nothing at all. I was in the dark. seriously i wouldn't consider flying with Kulua again "
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight MN517/20Nov'15 was delayed due to rotational reasons caused by technical problems. I can certainly appreciate your frustration and disappointment around the delay you experienced. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
I will be in contact with you via your personal email.
Kind Regards,
Nazley - CR
Best regards,
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight MN517/20Nov'15 was delayed due to rotational reasons caused by technical problems. I can certainly appreciate your frustration and disappointment around the delay you experienced. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
I will be in contact with you via your personal email.
Kind Regards,
Nazley - CR
Best regards,