aJ
altima J
1 reviews | Active since Oct 2015
14 Oct 2015, 20:30
Flight name change
We booked flights a while ago. Because of a family crisis we had to book other flights to fly earlier. Nowewe are notoallowed to change thejnames of the flights booked firstly because its policy. How is this possible? Tickets were bought and paid for. We just want to do a name change that is all but no. Now we will loose the tickets and thats all you can say.
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Kulula.com's replyOfficial
19 Oct 2015, 12:25Hello ajul,
Thank you for taking the time to contact us and for raising your concerns with us.
Our name change policy was implemented from the 23rd March'12 as we had changed over to a new system and name changes are not permitted on this system. As per our terms and conditions, sections 3.4, name changes are not permitted on Domestic or International flights. Name changes from one person to the next is not permitted.
Also on our website under Flight Information, we only allow name corrections in terms of spelling mistakes. We also assist with surname changes in terms of marriage and divorce of which proof must be supp****. The change in policy has been extensively advertised on our website and through various different channels.
l will liaise with the relevant department to find a favourable way forward to assist you and I will be contacting once I have a definite resolution.
Thank you for allowing me the opportunity of a response .
Bye for now .
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for raising your concerns with us.
Our name change policy was implemented from the 23rd March'12 as we had changed over to a new system and name changes are not permitted on this system. As per our terms and conditions, sections 3.4, name changes are not permitted on Domestic or International flights. Name changes from one person to the next is not permitted.
Also on our website under Flight Information, we only allow name corrections in terms of spelling mistakes. We also assist with surname changes in terms of marriage and divorce of which proof must be supp****. The change in policy has been extensively advertised on our website and through various different channels.
l will liaise with the relevant department to find a favourable way forward to assist you and I will be contacting once I have a definite resolution.
Thank you for allowing me the opportunity of a response .
Bye for now .
Fazila Khan
Customer Relations
Best regards,
Kulula.com's reply19 Oct 2015, 12:25
Official
Hello ajul,
Thank you for taking the time to contact us and for raising your concerns with us.
Our name change policy was implemented from the 23rd March'12 as we had changed over to a new system and name changes are not permitted on this system. As per our terms and conditions, sections 3.4, name changes are not permitted on Domestic or International flights. Name changes from one person to the next is not permitted.
Also on our website under Flight Information, we only allow name corrections in terms of spelling mistakes. We also assist with surname changes in terms of marriage and divorce of which proof must be supp****. The change in policy has been extensively advertised on our website and through various different channels.
l will liaise with the relevant department to find a favourable way forward to assist you and I will be contacting once I have a definite resolution.
Thank you for allowing me the opportunity of a response .
Bye for now .
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for raising your concerns with us.
Our name change policy was implemented from the 23rd March'12 as we had changed over to a new system and name changes are not permitted on this system. As per our terms and conditions, sections 3.4, name changes are not permitted on Domestic or International flights. Name changes from one person to the next is not permitted.
Also on our website under Flight Information, we only allow name corrections in terms of spelling mistakes. We also assist with surname changes in terms of marriage and divorce of which proof must be supp****. The change in policy has been extensively advertised on our website and through various different channels.
l will liaise with the relevant department to find a favourable way forward to assist you and I will be contacting once I have a definite resolution.
Thank you for allowing me the opportunity of a response .
Bye for now .
Fazila Khan
Customer Relations
Best regards,