VH
Veronica H
1 reviews | Active since Mar 2009
07 Jul 2015, 16:12
Flight MN0512 DBN to Lanseria 19h45 on 3 July
I just wanted to compliment the cabin crew on this flight, particularly the main cabin controller. He was super-organised, efficient and ran a really tight ship. You could see the whole attitude of the crew stemmed from this one guy. What a pleasure and I wish more of your flights were run that efficiently! They were also pleasant to deal with.<br> No loud talking in the cabin, just professional and courteous service.
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Kulula.com's replyOfficial
08 Jul 2015, 08:34Hello vh,
Thank you for your post.
I am delighted you were pleased with the service you recently received from our team operating your flight from Durban to Lanseria. It is good to know that there are people out there who appreciate good customer service .
We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation. As a customer focused organisation all passenger comments are analysed and used to influence future service developments. I am so pleased we made a positive impression on you and thank you for the accolade .
I have alerted the Cabin Crew Managers of your wonderful experience with the team and you can be assured they will be commended for the excellent service rendered.
We greatly value your support and your on-going loyalty to our brand and we look forward to welcoming you on board one of our flights in the near future . Thank you for making Comair your choice for domestic travels.
Bye for now .
Fazila Khan
Customer Relations
Thank you for your post.
I am delighted you were pleased with the service you recently received from our team operating your flight from Durban to Lanseria. It is good to know that there are people out there who appreciate good customer service .
We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation. As a customer focused organisation all passenger comments are analysed and used to influence future service developments. I am so pleased we made a positive impression on you and thank you for the accolade .
I have alerted the Cabin Crew Managers of your wonderful experience with the team and you can be assured they will be commended for the excellent service rendered.
We greatly value your support and your on-going loyalty to our brand and we look forward to welcoming you on board one of our flights in the near future . Thank you for making Comair your choice for domestic travels.
Bye for now .
Fazila Khan
Customer Relations
Kulula.com's reply08 Jul 2015, 08:34
Official
Hello vh,
Thank you for your post.
I am delighted you were pleased with the service you recently received from our team operating your flight from Durban to Lanseria. It is good to know that there are people out there who appreciate good customer service .
We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation. As a customer focused organisation all passenger comments are analysed and used to influence future service developments. I am so pleased we made a positive impression on you and thank you for the accolade .
I have alerted the Cabin Crew Managers of your wonderful experience with the team and you can be assured they will be commended for the excellent service rendered.
We greatly value your support and your on-going loyalty to our brand and we look forward to welcoming you on board one of our flights in the near future . Thank you for making Comair your choice for domestic travels.
Bye for now .
Fazila Khan
Customer Relations
Thank you for your post.
I am delighted you were pleased with the service you recently received from our team operating your flight from Durban to Lanseria. It is good to know that there are people out there who appreciate good customer service .
We are always striving to provide a consistently high standard of service at all times. It is wonderful knowing that they are capable and trained to handle any situation in a calm and courteous, friendly and efficient manner and they are worthy of your appreciation. As a customer focused organisation all passenger comments are analysed and used to influence future service developments. I am so pleased we made a positive impression on you and thank you for the accolade .
I have alerted the Cabin Crew Managers of your wonderful experience with the team and you can be assured they will be commended for the excellent service rendered.
We greatly value your support and your on-going loyalty to our brand and we look forward to welcoming you on board one of our flights in the near future . Thank you for making Comair your choice for domestic travels.
Bye for now .
Fazila Khan
Customer Relations