LP
Lenin P
1 reviews | Active since Nov 2014
14 Feb 2015, 11:17
Flight missed due to unclear message
Our flight was booked for Saturday the 14 Feb to depart at 10:30 in the morning. On Thursday I received a call and message advising that the flight had been cancelled and that our departure time has been moved to 12:00. I said that was fine. On arriving to check in we discovered that it was our return flight that had been changed and not the departure flight. We now had the privilege of paying for the confusion and being referred to the response centre to state our case. Our flights were changed by the clerk at cost and we were left to go on our merry way and deal with the inconvenience ourselves. Well done kulula.
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Replies (1)Kulula.com's replyOfficial
16 Feb 2015, 10:39Hello LwAbdngCtzn,
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had while using our services.
I have escalated this matter to the call centre supervisor to contact you.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had while using our services.
I have escalated this matter to the call centre supervisor to contact you.
Kind regards,
Thuli
Customer Relations
Kulula.com's reply16 Feb 2015, 10:39
Official
Hello LwAbdngCtzn,
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had while using our services.
I have escalated this matter to the call centre supervisor to contact you.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had while using our services.
I have escalated this matter to the call centre supervisor to contact you.
Kind regards,
Thuli
Customer Relations
