AK
Axolile K
1 reviews | Active since May 2014
22 Dec 2015, 10:07
Flight Kept on being postponed
I would like to express my disappointment with regards to flight number MN 806 , that was supposed to depart at 18h00 from East London and kept on being postponed until 23h00. <br> <br> I can't really tell what has happened to this flight. <br> <br> This was a very bad service the passengers could ever get. <br> <br> The person that I booked the flight ended up leaving the airport, we don't even know if the flight ended up leaving East London.
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Kulula.com's replyOfficial
22 Dec 2015, 11:28Hello Simtembile,
Thank you for your post. I am sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Flight MN806/21Dec'15 was delayed due to rotational reasons caused by adverse weather conditions as the inbound flight was diverted. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
I am sorry about the lack of communication. When it comes to weather related delays, we are not always able to update customers due to weather delays being highly disruptive and unpredictable. Please could you call our Contact Centre on ***to request a refund if the traveller did not travel due to the delay.
Thank you for allowing me this opportunity to explain.
Yours Sincerely,
Nazley - CR
Thank you for your post. I am sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Flight MN806/21Dec'15 was delayed due to rotational reasons caused by adverse weather conditions as the inbound flight was diverted. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
I am sorry about the lack of communication. When it comes to weather related delays, we are not always able to update customers due to weather delays being highly disruptive and unpredictable. Please could you call our Contact Centre on ***to request a refund if the traveller did not travel due to the delay.
Thank you for allowing me this opportunity to explain.
Yours Sincerely,
Nazley - CR
Kulula.com's reply22 Dec 2015, 11:28
Official
Hello Simtembile,
Thank you for your post. I am sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Flight MN806/21Dec'15 was delayed due to rotational reasons caused by adverse weather conditions as the inbound flight was diverted. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
I am sorry about the lack of communication. When it comes to weather related delays, we are not always able to update customers due to weather delays being highly disruptive and unpredictable. Please could you call our Contact Centre on ***to request a refund if the traveller did not travel due to the delay.
Thank you for allowing me this opportunity to explain.
Yours Sincerely,
Nazley - CR
Thank you for your post. I am sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Flight MN806/21Dec'15 was delayed due to rotational reasons caused by adverse weather conditions as the inbound flight was diverted. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
I am sorry about the lack of communication. When it comes to weather related delays, we are not always able to update customers due to weather delays being highly disruptive and unpredictable. Please could you call our Contact Centre on ***to request a refund if the traveller did not travel due to the delay.
Thank you for allowing me this opportunity to explain.
Yours Sincerely,
Nazley - CR