Flight from hell

On 14 June I was booked on BA6403 from Johannesburg to Cape Town departing at 19:50. We departed on time and could not land in CT, we then flew to PE where we sat for hours inside a plane, just to find out that we are flying BACK to Jhb. We then had to stay at the airport as we were not sure when we were flying. We eventually flew the next morning at about 8am.

At the time we were told that Kulula would contact us regarding a discount or refund. I missed my mum’s birthday party and to date no one has even sent us a I am sorry.

I think this is truly bad service and I am very disappointed!!

I understand if flights are late, but this is next level and not acceptable.

Kulula needs to take responsibility for this.