AW
Anna W
1 reviews | Active since Aug 2015
08 Aug 2015, 16:25
Flight delayed every 2 hours for 10 hours
Thousands spent for 50th birthday in Durban. Flight was booked for 10am and delayed every 2 hours until 8 pm. No definite answer given. Kulula did not make any alternative plans nor give us an answer. If they had told us up front we could have driven to Durban. Still waiting. I will never fly Kulula again.
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Kulula.com's replyOfficial
11 Aug 2015, 10:13Hello Annawyso,
Thank you for your post. I am terribly sorry about the flight delays you experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight MN511/08Aug'15 was delayed due to rotational reasons caused by technical problems. It will always be a huge challenge for all airline operators. We operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
I am sorry about the lack of communication surrounding the delay. This will definitely be addressed.
I will be in touch with you via your personal email.
Yours Sincerely,
Nazley - CR
Thank you for your post. I am terribly sorry about the flight delays you experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight MN511/08Aug'15 was delayed due to rotational reasons caused by technical problems. It will always be a huge challenge for all airline operators. We operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
I am sorry about the lack of communication surrounding the delay. This will definitely be addressed.
I will be in touch with you via your personal email.
Yours Sincerely,
Nazley - CR
Kulula.com's reply11 Aug 2015, 10:13
Official
Hello Annawyso,
Thank you for your post. I am terribly sorry about the flight delays you experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight MN511/08Aug'15 was delayed due to rotational reasons caused by technical problems. It will always be a huge challenge for all airline operators. We operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
I am sorry about the lack of communication surrounding the delay. This will definitely be addressed.
I will be in touch with you via your personal email.
Yours Sincerely,
Nazley - CR
Thank you for your post. I am terribly sorry about the flight delays you experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight MN511/08Aug'15 was delayed due to rotational reasons caused by technical problems. It will always be a huge challenge for all airline operators. We operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
I am sorry about the lack of communication surrounding the delay. This will definitely be addressed.
I will be in touch with you via your personal email.
Yours Sincerely,
Nazley - CR