MF
Mervyn F
1 reviews | Active since Feb 2016
11 Feb 2016, 10:24
Flight delayed
I am sitting on flight MN121 to Cape Town.<br> The flight has been delayed so far for over an hour with no time for the departure.<br> Why were these checks not done before everyone got onto the aircraft.<br> There have already been other Kulula flights leaving after this flight .<br> I have important meetings in CT and this has been a total waste of my time.This is a working day for me and I'm stuck on a Kulula aircraft.
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Kulula.com's replyOfficial
11 Feb 2016, 11:55Hello Eagle11,
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route.
It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.
Thank you for allowing me this opportunity of a response .
Bye for now .
Fazila Khan
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route.
It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.
Thank you for allowing me this opportunity of a response .
Bye for now .
Fazila Khan
Best regards,
Kulula.com's reply11 Feb 2016, 11:55
Official
Hello Eagle11,
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route.
It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.
Thank you for allowing me this opportunity of a response .
Bye for now .
Fazila Khan
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route.
It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.
Thank you for allowing me this opportunity of a response .
Bye for now .
Fazila Khan
Best regards,