GD
GRAHAM D
1 reviews | Active since Dec 2015
09 Jan 2016, 10:52
Flight delayed 3 hours
My flight was delayed several times during the eveing and instead of boarding at 19h15 we started borading at 22h20. Not even a complimentary water offered.For an Airline that always seems to be delayed, one would have thought that they would handle these instances more professionaly!. Perhaps they really jut don't care. I am a frequent flyer and amazed at the overall decline of the client service industries. I suppose I will get the standard response from them,with the name change at the top of the letter.
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Kulula.com's replyOfficial
11 Jan 2016, 11:54Hello GRAHAMDUNN,
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
We had experienced a few flight delays on the 08th Jan'16 due to adverse weather in Johannesburg. This impacted both departing from and arriving into flights. Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route. I am sure you will agree, weather is an element no airline has control over .
It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.
While we are not able to take away the inconvenience which was caused, and I know that this does not make up for the dissatisfaction caused to you but given the opportunity of serving you in the future, I am confident Comair will exceed your expectations.
Kind regards
Fazila Khan
Customer Relations
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
We had experienced a few flight delays on the 08th Jan'16 due to adverse weather in Johannesburg. This impacted both departing from and arriving into flights. Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route. I am sure you will agree, weather is an element no airline has control over .
It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.
While we are not able to take away the inconvenience which was caused, and I know that this does not make up for the dissatisfaction caused to you but given the opportunity of serving you in the future, I am confident Comair will exceed your expectations.
Kind regards
Fazila Khan
Customer Relations
Best regards,
Kulula.com's reply11 Jan 2016, 11:54
Official
Hello GRAHAMDUNN,
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
We had experienced a few flight delays on the 08th Jan'16 due to adverse weather in Johannesburg. This impacted both departing from and arriving into flights. Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route. I am sure you will agree, weather is an element no airline has control over .
It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.
While we are not able to take away the inconvenience which was caused, and I know that this does not make up for the dissatisfaction caused to you but given the opportunity of serving you in the future, I am confident Comair will exceed your expectations.
Kind regards
Fazila Khan
Customer Relations
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
We had experienced a few flight delays on the 08th Jan'16 due to adverse weather in Johannesburg. This impacted both departing from and arriving into flights. Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route. I am sure you will agree, weather is an element no airline has control over .
It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future.
While we are not able to take away the inconvenience which was caused, and I know that this does not make up for the dissatisfaction caused to you but given the opportunity of serving you in the future, I am confident Comair will exceed your expectations.
Kind regards
Fazila Khan
Customer Relations
Best regards,