BS
Brendan S
1 reviews | Active since Jan 2016
08 Jan 2016, 15:50
Flight delay
[URL Removed] service is totally unacceptable. Flight MN 506 was scheduled to depart at 15:30 then we received a mail that it has been delayed to 17:25. Another mail that it has been delayed to 18:25 and then delayed yet again to 19:05. This is totally unacceptable because this leads to other travel arrangements that need to be made. I understand if there is technical problems with the aircraft but three and a half hours of delays is unacceptable.
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Kulula.com's replyOfficial
08 Jan 2016, 16:46Hello BSquires,
Thank you for your post .
We apologise sincerely for the delay and inconvenience experienced this afternoon. Our flights would only be delayed/cancelled unless absolutely necessary and you can be assured that this is not the standards that we aspire to. We do try to avoid making any alterations to our published timetable although it is sometimes unavoidable in the airline industry. Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route.
I can assure you that any flight schedule change is a complex matter and any decision to alter them is taken only after several important issues are considered and resolved. We do appreciate the incredible inconvenience that delays may cause our customers , however we cannot be guaranteed on time departures all the time due to the nature of this industry. Given the complexity of the airline industry, it is inevitable that things will go wrong from time to time despite our best efforts .
Thank you for allowing me this opprtunity to respond.
Regards
Fazila Khan
Customer Relations
Thank you for your post .
We apologise sincerely for the delay and inconvenience experienced this afternoon. Our flights would only be delayed/cancelled unless absolutely necessary and you can be assured that this is not the standards that we aspire to. We do try to avoid making any alterations to our published timetable although it is sometimes unavoidable in the airline industry. Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route.
I can assure you that any flight schedule change is a complex matter and any decision to alter them is taken only after several important issues are considered and resolved. We do appreciate the incredible inconvenience that delays may cause our customers , however we cannot be guaranteed on time departures all the time due to the nature of this industry. Given the complexity of the airline industry, it is inevitable that things will go wrong from time to time despite our best efforts .
Thank you for allowing me this opprtunity to respond.
Regards
Fazila Khan
Customer Relations
Best regards,
Kulula.com's reply08 Jan 2016, 16:46
Official
Hello BSquires,
Thank you for your post .
We apologise sincerely for the delay and inconvenience experienced this afternoon. Our flights would only be delayed/cancelled unless absolutely necessary and you can be assured that this is not the standards that we aspire to. We do try to avoid making any alterations to our published timetable although it is sometimes unavoidable in the airline industry. Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route.
I can assure you that any flight schedule change is a complex matter and any decision to alter them is taken only after several important issues are considered and resolved. We do appreciate the incredible inconvenience that delays may cause our customers , however we cannot be guaranteed on time departures all the time due to the nature of this industry. Given the complexity of the airline industry, it is inevitable that things will go wrong from time to time despite our best efforts .
Thank you for allowing me this opprtunity to respond.
Regards
Fazila Khan
Customer Relations
Thank you for your post .
We apologise sincerely for the delay and inconvenience experienced this afternoon. Our flights would only be delayed/cancelled unless absolutely necessary and you can be assured that this is not the standards that we aspire to. We do try to avoid making any alterations to our published timetable although it is sometimes unavoidable in the airline industry. Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route.
I can assure you that any flight schedule change is a complex matter and any decision to alter them is taken only after several important issues are considered and resolved. We do appreciate the incredible inconvenience that delays may cause our customers , however we cannot be guaranteed on time departures all the time due to the nature of this industry. Given the complexity of the airline industry, it is inevitable that things will go wrong from time to time despite our best efforts .
Thank you for allowing me this opprtunity to respond.
Regards
Fazila Khan
Customer Relations
Best regards,